Bad Customer Service Call

This example shows how a lack of information and upsell can lead to a poor customer experience, frustration for both customer and call advisor and decrease cross-sell potential

This example shows how a lack of information and upsell can lead to a poor customer experience, frustration for both customer and call advisor and decrease cross-sell potential

Love Your Customers with John O’Hurley – Funny Customer Service Training Video

Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: .

John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, Seinfeld, he now owns the J.Peterman Company, along with the "real" J.… Read the rest

Killer Words of Customer Service

Free Customer Service Articles, eBook & White Paper

AMERICA'S FAVORITE CUSTOMER SERVICE TRAINING | ONLINE | DVDs | ON-SITE WORKSHOPS

Empower your team with skills to improve customer service, build client loyalty,enhance customer satisfaction, increase teamwork & manage more effectively.

The Telephone Doctor® Complete 18 Module DVD Video Library is our flagship customer service training solution. The techniques in this iconic customer service training series have been validated by tens of thousands of organizations & call centers worldwide.… Read the rest

Five Forbidden Phrases of Customer Service

– Free White Paper & Demo Code
– Free Articles

Online Learning + America's Favorite Customer Service and Team Building Training Videos | 800.882.9911

AMERICA'S FAVORITE CUSTOMER SERVICE TRAINING | ONLINE | DVDs | ON-SITE WORKSHOPS

Empower your team with skills to improve customer service, build client loyalty,enhance customer satisfaction, increase teamwork & manage more effectively.

The Telephone Doctor® Complete 18 Module DVD Video Library is our flagship customer service training solution.… Read the rest

Improve Teamwork, Customer Service and Retention with The FISH! Philosophy

One day in Seattle we discovered a business whose employees were so passionate about their work that people came from around the world just to experience their amazing energy. It was the Pike Place Fish Market. We asked, “What if every organization had this positive energy and engagement?”

We decided to make a film about the fishmongers. Called FISH!, it has become the most-watched training video in the world.… Read the rest

The Secrets Behind Apple’s Great Customer Service

Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world.

This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products.

We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service.… Read the rest

Abusive Customers: Customer Service Training : Examples of Good Customer Service

Learn the do's of good customer service and see examples with expert retail sales management advice in this free online customer service video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.… Read the rest

Customer Service Training – Online

– Free eLearning Demo
– Free eBook & White Paper

Customer Service Training – Online

AMERICA'S FAVORITE CUSTOMER SERVICE TRAINING | ONLINE | DVDs | ON-SITE WORKSHOPS

Empower your team with skills to improve customer service, build client loyalty,enhance customer satisfaction, increase teamwork & manage more effectively.

The Telephone Doctor® Complete 18 Module DVD Video Library is our flagship customer service training solution.… Read the rest

Abusive Customers: Customer Service Training : Examples of Bad Customer Service

Learn the don'ts of good customer service and see examples with expert retail sales management advice in this free online customer service video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.… Read the rest