T-Mobile Customer Service call

Customer Service Skills for Success: Click here!

The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"

Read the rest

Customer Service Skills for Success: Click here!

The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"

Read the rest

Cleveland, Ohio Training Video – Poor Customer Service Satire

Customer Service Skills for Success: Click here!

Cleveland Video Production company, Cinecraft Productions, produced this award-winning behavior modification video to help demonstrate to retail associates what NOT to do when helping customers.

Read the rest

The Right Words at the Right Time – Customer Service Recovery for Hospitality Industry

Customer Service Skills for Success: Click here!

Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques.… Read the rest

What Do You Say? – Customer Service Training

Customer Service Skills for Success: Click here!

When it concerns customer care obstacles, the initial few secs as well as your very first couple of words determine your success or failing.

Hectic, energised and also filled with excitement, What Do You State? training places staff members on the hot seat as they are tested with more than 30 awkward, intimidating, often overwhelming customer circumstances.… Read the rest