T-Mobile Customer Service call

The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"

The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"

Cleveland, Ohio Training Video – Poor Customer Service Satire

Cleveland Video Production company, Cinecraft Productions, produced this award-winning behavior modification video to help demonstrate to retail associates what NOT to do when helping customers.

The Right Words at the Right Time – Customer Service Recovery for Hospitality Industry

Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques.

From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line hospitality employees will learn how to match the signals they send to guests with the words they say.… Read the rest

What Do You Say? – Customer Service Training

When it concerns customer care obstacles, the initial few secs as well as your very first couple of words determine your success or failing.

Hectic, energised and also filled with excitement, What Do You State? training places staff members on the hot seat as they are tested with more than 30 awkward, intimidating, often overwhelming customer circumstances. It then supplies reasonable, functional answers that they can utilize on the job quickly.… Read the rest