Customer Service versus Customer Experience

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

Improve Teamwork, Customer Service and Retention with The FISH! Philosophy

One day in Seattle we discovered a business whose employees were so passionate about their work that people came from around the world just to experience their amazing energy. It was the Pike Place Fish Market. We asked, “What if every organization had this positive energy and engagement?”

We decided to make a film about the fishmongers. Called FISH!, it has become the most-watched training video in the world.… Read the rest