Customer service training video — Complaints: Five tactics for handling complaints effectively

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"I've come here to complain!" What are you going to do about it? -Badly-handled complaints can have a terrible impact on your brand reputation and financial performance. Give your frontline staff five tactics for handing complaints with this video resource from Video Arts.

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Customer Service Skills for Success: Click here!

For a free trial of the full video, click here

"I've come here to complain!" What are you going to do about it? -Badly-handled complaints can have a terrible impact on your brand reputation and financial performance. Give your frontline staff five tactics for handing complaints with this video resource from Video Arts.

Read the rest

Customer Service Training – Listening Skills

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Customer Service Training – Listening Skills

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Empower your team with skills to improve customer service, build client loyalty,enhance customer satisfaction, increase teamwork & manage more effectively.… Read the rest