Customer Service versus Customer Experience

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

4 Ways to Elevate the Customer’s Experience | Mark Sanborn Customer Service Keynote Speaker

Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do:

1) The guest always receives value – they get what they expect even if their expectations are off.… Read the rest

James Lloyd: Motivational Humorist, Customer Service and Corporate Training Expert, Keynote Speaker

For over twenty-five years, James Lloyd has captivated and inspired audiences on five different continents. He spent eight years as a corporate trainer and motivational speaker for the largest health care benefits company in America.

James Lloyd magically engages listeners with his genuine down-home approach: a unique blend of humor, insightful knowledge, contagious enthusiasm, and personal sharing. He plucks his poignant stories from a background rich in training, leadership development, sales, customer service and, as he puts it, "Just good ol' living." While memorably weaving this all together, James Lloyd displays a remarkable gift to touch people's hearts.… Read the rest

Customer Service Lessons from “Taxi Terry” by Business Speaker Scott McKain

What is Customer Service?

A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service.

For more information on Scott — and how you can bring him to speak to your organization: