The Six Steps in a Successful Tech Support Session: Customer Service Training 101

Customer Service Skills for Success: Click here!

In this customer support training video clip, IT customer support expert and writer Don R. Crawley explains the 6 steps that are required in a technology assistance session. This customer service training video consists of a demonstration of an assistance desk staffer assisting an end-user. From the initial welcoming to confirmation of resolution, using these six actions will make sure that your technical assistance mirrors well on both you and your organization.… Read the rest

Customer Service Skills for Success: Click here!

In this customer support training video clip, IT customer support expert and writer Don R. Crawley explains the 6 steps that are required in a technology assistance session. This customer service training video consists of a demonstration of an assistance desk staffer assisting an end-user. From the initial welcoming to confirmation of resolution, using these six actions will make sure that your technical assistance mirrors well on both you and your organization.… Read the rest