Customer Service Rules!: 52 Ways to Create A Customer-Centric Business

"The consumer is not constantly right, but she or he is always the consumer." That's customer support professional Don Gallegos' concept. His 52 Rules will certainly assist you develop a firm that is focused on providing the best customer service ever. Gallegos' lengthy experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: inviting client complaints, empowering staff members to take care of clients' problems, picking up from the best client service firms, as well as much more.… Read the rest

"The consumer is not constantly right, but she or he is always the consumer." That's customer support professional Don Gallegos' concept. His 52 Rules will certainly assist you develop a firm that is focused on providing the best customer service ever. Gallegos' lengthy experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: inviting client complaints, empowering staff members to take care of clients' problems, picking up from the best client service firms, as well as much more.… Read the rest