The Secrets Behind Apple’s Great Customer Service

Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world.

This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products.

We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service.… Read the rest

Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world.

This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products.

We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service.… Read the rest

Service Demo: Great Front Desk Customer Service

The function of the video is to demonstrate how a front workdesk agent must be versatile as well as willing to emphasize with the guest. In this video we show fantastic front desk customer service with different organisation, visitor and frequent guests.

Call Center Operations: Where Great Customer Service Happens

James Aban, client services supervisor of Magellan Solutions, discusses the function of Workflow (or Ops) in handling your client service. Check out for additional information concerning our solutions.