The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books)

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.… Read the rest

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.… Read the rest

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Customer Service for Home Builders

A successful customer support program aids you close slaes and also get references. With its kinds, lists, papers, and resource overview, this publication offers teh devices you need to give your customer care program new life. Beginning taking care of customers' experiences as opposed to just responding to problems that consumers elevate.… Read the rest

A successful customer support program aids you close slaes and also get references. With its kinds, lists, papers, and resource overview, this publication offers teh devices you need to give your customer care program new life. Beginning taking care of customers' experiences as opposed to just responding to problems that consumers elevate.… Read the rest