The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

In this groundbreaking book, Bill Price as well as David Jaffe use a new, game-changing technique, showing how supervisors are taking the wrong course as well as are using the incorrect metrics to gauge client service. Customer care, they insist, is just required when a business does something wrong– eliminating the need for service is the most effective means to satisfy clients.… Read the rest

In this groundbreaking book, Bill Price as well as David Jaffe use a new, game-changing technique, showing how supervisors are taking the wrong course as well as are using the incorrect metrics to gauge client service. Customer care, they insist, is just required when a business does something wrong– eliminating the need for service is the most effective means to satisfy clients.… Read the rest