Customer Service versus Customer Experience

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation

4 Ways to Elevate the Customer’s Experience | Mark Sanborn Customer Service Keynote Speaker

Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do:

1) The guest always receives value – they get what they expect even if their expectations are off.… Read the rest

United Breaks Guitars 4? – Dave Carroll Responds to Customer Service incident on United Flight 3411

Over the past few days, I have received several emails and requests via social media to write a song in response to the Customer Service incident on United Airlines, involving passenger Dr David Dao, who was forcefully removed from United Airlines Flight 3411 on Sunday April 9th. This is my response…

United Breaks Guitars 3

United Breaks Guitars 2

United Breaks Guitars

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Contact Dave:

Email: [email protected]
Web: davecarrollmusic.com

Visit UnitedBreaksGuitars.com for case studies and highlights from Dave's speaking tour.… Read the rest

Customer Service Lessons from “Taxi Terry” by Business Speaker Scott McKain

What is Customer Service?

A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service.

For more information on Scott — and how you can bring him to speak to your organization: