Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Great customer care is rare. Actually, one study found that while 80 percent of business described themselves as supplying "exceptional" service, consumers estimated the number at a plain 8 percent. The problem, inning accordance with service professional Steve Curtin, is really rather basic. When asked exactly what their job involves, many workers provide the responsibilities and tasks connected with their setting.… Read the rest

Great customer care is rare. Actually, one study found that while 80 percent of business described themselves as supplying "exceptional" service, consumers estimated the number at a plain 8 percent. The problem, inning accordance with service professional Steve Curtin, is really rather basic. When asked exactly what their job involves, many workers provide the responsibilities and tasks connected with their setting.… Read the rest

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The most awful customer circumstances demand even more of front-line workers than great intents and the ideal attitude. These kinds of issues could send out seasoned service specialists right into red alert, and need the communication skills of a crisis therapist. The Customer Service Survival Kit explains the best ways to utilize the appropriate words to turn unstable scenarios right into tranquil and also efficient consumer encounters.… Read the rest

The most awful customer circumstances demand even more of front-line workers than great intents and the ideal attitude. These kinds of issues could send out seasoned service specialists right into red alert, and need the communication skills of a crisis therapist. The Customer Service Survival Kit explains the best ways to utilize the appropriate words to turn unstable scenarios right into tranquil and also efficient consumer encounters.… Read the rest

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Excellent customer service is uncommon. Actually, one survey located that while 80 percent of companies described themselves as providing "remarkable" solution, customers approximated the number at a simple 8 percent. The trouble, according to service professional Steve Curtin, is in fact quite easy. When asked just what their work involves, a lot of workers note the obligations and tasks connected with their placement.… Read the rest

Excellent customer service is uncommon. Actually, one survey located that while 80 percent of companies described themselves as providing "remarkable" solution, customers approximated the number at a simple 8 percent. The trouble, according to service professional Steve Curtin, is in fact quite easy. When asked just what their work involves, a lot of workers note the obligations and tasks connected with their placement.… Read the rest