The Art of Client Service: The Classic Guide, Updated for Today’s Marketers and Advertisers

A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.… Read the rest

A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.… Read the rest

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.… Read the rest

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.… Read the rest

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch–and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service.… Read the rest

To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch–and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service.… Read the rest

Customer Service: Career Success Through Customer Loyalty, Fifth Edition

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques.… Read the rest

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques.… Read the rest

Customer Service Automation: How to cut costs and grow businesses with machine and artificial intelligence

Today’s consumers are increasingly prioritizing customer experience and service in their purchasing decisions, sometimes even over product or price.

At the same time, costs to service high consumer expectations are rising rapidly. Customer support tickets can cost several dollars each and require multiple days to resolve, while agent churn is high and job satisfaction is low.… Read the rest

Today’s consumers are increasingly prioritizing customer experience and service in their purchasing decisions, sometimes even over product or price.

At the same time, costs to service high consumer expectations are rising rapidly. Customer support tickets can cost several dollars each and require multiple days to resolve, while agent churn is high and job satisfaction is low.… Read the rest

CUSTOMER SERVICE: the cornerstone of success

Customer care may quickly be a thing of the past with the exception of a few business and organizations that satisfaction themselves on giving their clients with remarkable solution. The United States is ending up being a discourteous society. Less people appreciate or expect great customer service. Too many business are surviving previous credibilities. A brand-new generation of elderly executives has no suggestion what customer care is everything about.… Read the rest

Customer care may quickly be a thing of the past with the exception of a few business and organizations that satisfaction themselves on giving their clients with remarkable solution. The United States is ending up being a discourteous society. Less people appreciate or expect great customer service. Too many business are surviving previous credibilities. A brand-new generation of elderly executives has no suggestion what customer care is everything about.… Read the rest

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Active managers and customer service teachers accountable of educating their client service staff members will certainly locate powerful devices as well as guidance in "Customer Service Training 101". This motivating, detailed training hands-on offers viewers an easy-to-implement method for equipping their individuals with the skills they need to excel in this crucial duty. This book addresses essential customer support areas consisting of: making a great first impression forecasting a positive attitude establishing count on, establishing rapport, as well as making consumers really feel valued with confidence taking care of 'challenging' clients and also situations connecting effectively face-to-face, and via telephone and email.… Read the rest

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Let's face it, handling consumers isn't simple. They typically aren't constantly ideal– and even enjoyable– however recognizing the best words to use could make all the distinction.

Powerful Phrases for Effective Customer Service shares over 700 phrases as well as manuscripts that have been confirmed time after time to pacify also the most challenging communications. Covering 30 challenging consumer habits as well as 20 challenging employee-caused scenarios, this indispensible recommendation makes it simple for viewers to analyze the conditions, discover the ideal reaction, as well as with confidence supply contentment to every consumer.… Read the rest

Let's face it, handling consumers isn't simple. They typically aren't constantly ideal– and even enjoyable– however recognizing the best words to use could make all the distinction.

Powerful Phrases for Effective Customer Service shares over 700 phrases as well as manuscripts that have been confirmed time after time to pacify also the most challenging communications. Covering 30 challenging consumer habits as well as 20 challenging employee-caused scenarios, this indispensible recommendation makes it simple for viewers to analyze the conditions, discover the ideal reaction, as well as with confidence supply contentment to every consumer.… Read the rest

CUSTOMER SERVICE FOR THE SAVVY HAIRSTYLIST

Customer support For The Savvy Hairstylist is a brief as well as to the factor digital book for Hairstylists who are either simply starting or maybe having a difficult time finding customers or keeping customers. In much less than an hour and also a fifty percent you could start to boost as well as raise your client connections as well as the variety of client sees.… Read the rest

Customer support For The Savvy Hairstylist is a brief as well as to the factor digital book for Hairstylists who are either simply starting or maybe having a difficult time finding customers or keeping customers. In much less than an hour and also a fifty percent you could start to boost as well as raise your client connections as well as the variety of client sees.… Read the rest