Bad Customer Service Call

This example shows how a lack of information and upsell can lead to a poor customer experience, frustration for both customer and call advisor and decrease cross-sell potential

This example shows how a lack of information and upsell can lead to a poor customer experience, frustration for both customer and call advisor and decrease cross-sell potential

the Sig Customer Service Song

Here's a song based loosely on real events. Names have been changed to protect the innocent. Over the past few months I've been having issues with my Sig 226 having FTF. The clips in this vid are just examples of a larger problem. It does run great with mid-high end ammo. But, I feel like it should be able to shoot the steel cased Tulammo fine, as all my other 9mms do.… Read the rest

Customer Service – A GOOD example of customer service

Stephen Harrison of Riverside training team acts out reasonably GREAT client service.

This video clip is created by TDM as well as moneyed by LSIS as component of an Adaptability as well as Development Fund to cover skills gaps in the West Midlands in 10 crucial Service Critical Areas. Even more information on these could be found on the blog site:

Examples of Bad Customer Service

This light-hearted video clip was produced for an assistants training workshop for supervisors on Customer care. This intro video shows an inefficient reception group 'prior to' the manager has given them Customer support training.

The 2nd component showing the same group 'after' the supervisor has actually supplied the training could ce discovered here: