Job Interview Questions and Answers (Part 16): What does customer service mean to you?

In this week’s video, we’re going to go over how to answer the job interview question, "What does customer service mean to you?" That’s coming up. Hi guys, I’m Ashley with Snagajob, your number one source for hourly jobs and welcome to our weekly advice show. “What does customer service mean to you?” It’s one … Continue reading “Job Interview Questions and Answers (Part 16): What does customer service mean to you?”

In this week’s video, we’re going to go over how to answer the job interview question, "What does customer service mean to you?" That’s coming up.

Hi guys, I’m Ashley with Snagajob, your number one source for hourly jobs and welcome to our weekly advice show.

“What does customer service mean to you?”

It’s one of the common job interview questions that stumps a lot of job seekers, but it shouldn’t. Be honest. Don’t say what you think the interviewer wants to hear – really put yourselves in the customer’s shoes. What’s an example of excellent customer service you’ve received before? Think back on what made that experience memorable and what exactly the worker did to help. Your answer should also reflect the customer service skills you have.

Stay away from answers like:

Customer service means doing exactly what’s in my job description. Since I’m going to be a cashier, ringing up their items is all I have to do. It means helping the customer – but they better have a good attitude and not annoy me with corny jokes.

Customer service means serving the customer. Duh!

You want your answer to include some elements of:
Attitude
Problem-solving
Product awareness
Efficiency

Customer service means going above and beyond to keep them happy, whether that means answering any questions they may have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.

They say the customer is always right. While that may not always be true, they’re a huge part of any business (or job). It’s important to show the employer you have an idea of what good customer service looks like and that you have the skills to provide that.

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