"The consumer is not constantly right, but she or he is always the consumer." That's customer support professional Don Gallegos' concept. His 52 Rules will certainly assist you develop a firm that is focused on providing the best customer service ever. Gallegos' lengthy experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: inviting client complaints, empowering staff members to take care of clients' problems, picking up from the best client service firms, as well as much more. Read one rule a week– or all 52 at the same time! Don Gallegos' Customer Service Rules! is your overview of building a company centered on your consumers.
Customer Service Rules!: 52 Ways to Create A Customer-Centric Business [Don Gallegos, Steve Hickner] on . *FREE* shipping on qualifying offers. “The customer is not always right, but he or she is always the customer.” That’s customer service expert Don Gallegos’ mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos’ long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints