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AMERICA'S FAVORITE CUSTOMER SUPPORT TRAINING|ON-LINE|DVDs|ON-SITE WORKSHOPS
Encourage your team with abilities to enhance customer care, construct client commitment, improve customer fulfillment, boost teamwork & take care of more effectively.
The Telephone Physician ® Total 18 Module DVD Video Library is our front runner customer service training solution. The strategies in this famous customer care training collection have been confirmed by tens of hundreds of companies & call facilities worldwide. Regularly rejuvenated as well as updated, this very popular series is held by Client service Specialist Nancy Friedman. Relied on by over 30,000 Human Resources leaders & instructors, these skill-driven DVD-based programs will add instantaneous reliability and tried and tested content to your following customer care workshop, staff meeting or training course.
Telephone Medical professional Customer support Training Collection
Your personnel will certainly pick up from vignettes revealing the wrong way and modeling the right way to take care of delicate scenarios. Actions change is prompt. Unlike "recognition" training programs on the market, these courses empower your team with specific verbiage as well as actions. Subjects in these video training courses consist of restraining irate clients, empathy, attitude, internal solution, staying clear of awesome words, listening abilities, being organisation friendly, doubting methods, using favorable phrases, principal policies, positive client service, standard phone skills, up selling/cross selling, follow up, disrespect and also hundreds even more skills & methods created to enhance Customer Satisfaction Scores (CSAT).
Perfect for call facilities, help workdesks, support staff, technological support personnel and any type of team member who communicates with consumers.