Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.… Read the rest

Helpful Advice For Successful Affiliate Marketing

TIP! Flashy, dazzling websites might be a good idea in theory and might even attract some people, but the more distracting your site is, the harder it will be to keep visitors for the long haul. Remember, you have just a few seconds to grab a visitor’s interest when they arrive at your site, so making a good first impression is key.
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